Our investments in care excellence led to development of new processes, clinical assessment tools, predictive analytics and pre-claim interventions. This, in turn, resulted in demonstrable, actuarially validated performance improvements in critical areas:
innovation in care continuum
Our orientation to prioritizing aging in place and managing the continuum of care which we offer led us to rethink Care Coordination. We’ve fine-tuned Care Coordination making it focused and proactive which has resulted in better claim cost control by reducing and delaying care needs.
focus on holistic wellness
Prevention, a focus on holistic wellness, and encouraging a safer home environment have all been key elements behind enabling the transformation of Care Coordination.