
Our investments in care excellence led to development of new processes, clinical assessment tools, predictive analytics and pre-claim interventions. This, in turn, resulted in demonstrable, actuarially validated performance improvements in critical areas:
- Delayed claims
- Shorter claims
- Claim recovery
- Benefit utilization
- Location of care provided
- Achievement of high level of customer satisfaction

innovation in care continuum
Our orientation to prioritizing aging in place and managing the continuum of care which we offer led us to rethink Care Coordination. We’ve fine-tuned Care Coordination making it focused and proactive which has resulted in better claim cost control by reducing and delaying care needs.
focus on holistic wellness
Prevention, a focus on holistic wellness, and encouraging a safer home environment have all been key elements behind enabling the transformation of Care Coordination.
